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Windmills Craftworks Powered by UrbanPiper

Windmills Craftworks

Welcome to Windmills Craftworks (&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;). These Terms &amp; Conditions (&ldquo;Terms&rdquo;) govern your access to and use of our website www.windmillscraftworks.com (the &ldquo;Website&rdquo; or &ldquo;Platform&rdquo;), including placing online orders for food, beverages, or other services (collectively, the &ldquo;Services&rdquo;). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please refrain from using our Platform.
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1. Use of the Platform
&middot; You must be at least 18 years of age to use our Platform or place orders.
&middot; You agree to provide accurate, complete, and up-to-date information during registration or checkout.
&middot; You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
&middot; We reserve the right to suspend or terminate access to the Platform if fraudulent or unauthorized activity is detected.
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2. Order Placement and Acceptance
&middot; When you place an order through the Platform, it constitutes an offer to purchase.
&middot; Order confirmation will be communicated via email, SMS, or WhatsApp notification once received and accepted.
&middot; Acceptance of your order is subject to product availability, location coverage, and operational feasibility.
&middot; In case of unavailability, Windmills Craftworks reserves the right to cancel the order and process a refund in accordance with our Refund &amp; Cancellation Policy.
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3. Pricing and Payments
&middot; All prices displayed on the Platform are in Indian Rupees (INR) and inclusive of applicable taxes, unless otherwise stated.
&middot; Prices, menu items, and offers are subject to change without prior notice.
&middot; We accept multiple payment modes including credit/debit cards, UPI, net banking, and cash on delivery (where applicable).
&middot; Online payments are processed through secure, PCI-DSS&ndash;compliant gateways. We do not store payment card details on our servers.
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4. Delivery and Pickup
&middot; Delivery timelines are approximate and may vary based on location, order volume, and traffic conditions.
&middot; For pickup orders, customers are requested to collect their order within the time mentioned during checkout.
&middot; Our responsibility for delivery ceases once the order is handed over at the registered address or to an authorized representative.
&middot; Delivery services are currently limited to specific pin codes as mentioned on the Platform.
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5. Refunds, Cancellations, and Modifications
Please refer to our detailed Refund &amp; Cancellation Policy available on the Platform. Once an order has been accepted, it cannot be modified or cancelled by the Buyer, except as specified in the Policy.
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6. Product Quality and Allergies
&middot; We take utmost care in preparing and packaging all food and beverages.
&middot; Ingredients and allergens are listed in the menu, where applicable.
&middot; Buyers with specific allergies are responsible for verifying ingredients before consumption.
&middot; Windmills Craftworks shall not be held liable for allergic reactions arising from undisclosed sensitivities or misuse of information.
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7. Intellectual Property
&middot; All content on the Platform, including text, images, graphics, logos, and software, is owned or licensed by Windmills Craftworks and protected by applicable copyright and trademark laws.
&middot; You may not reproduce, distribute, or modify any part of the Platform without prior written permission.
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8. Limitation of Liability
&middot; Windmills Craftworks shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the Platform.
&middot; We are not responsible for delays, errors, or failures caused by factors beyond our control, including network outages or third-party service disruptions.
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9. User Conduct
You agree not to:
&middot; Use the Platform for unlawful or fraudulent purposes;
&middot; Disrupt or attempt to interfere with Platform operations;
&middot; Misuse, copy, or reverse-engineer any software or content. Violation of these provisions may result in termination of your access and appropriate legal action.
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10. Data Protection
Use of personal data is governed by our Privacy Policy, available on the Platform. By using the Platform, you consent to the collection and processing of your information as described in that policy.
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11. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
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12. Modifications to Terms
Windmills Craftworks reserves the right to update or modify these Terms at any time. Any such changes will be posted on this page and shall become effective upon publication. Your continued use of the Platform signifies your acceptance of the updated Terms.
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13. Contact Information
For any questions or concerns regarding these Terms, please contact: Windmills Craftworks 331 Road, EPIP Zone, Whitefield, Bengaluru &ndash; 560066 hospitality@total-environment.com 7899740309

Terms & Conditions

This Privacy Policy (&ldquo;Policy&rdquo;) describes how Windmills Craftworks (&ldquo;we&rdquo;, &ldquo;our&rdquo;, &ldquo;us&rdquo;) collects, uses, discloses, and protects your information when you visit and use our website www.windmillscraftworks.com (the &ldquo;Website&rdquo;) to browse, place orders, or use related online services (collectively, the &ldquo;Services&rdquo;).
By using this Website and our Services, you agree to the terms of this Policy and consent to the collection and use of your information in accordance with it. If you do not agree with this Policy, please do not use or access our Website.
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1. Information We Collect
We collect only the information necessary to process your orders, ensure delivery, and improve your experience on the Website.
Information you provide directly:
&middot; Name, phone number, email address, and delivery address
&middot; Order details and preferences
&middot; Payment information (processed securely by our payment gateway)
&middot; Feedback or communication shared through forms or customer support
Information collected automatically:
&middot; IP address, browser type, device type, and operating system
&middot; Website usage data such as pages visited, time spent, and referral links
&middot; Cookies and analytics data collected via Google Analytics to understand website traffic and improve performance
We do not collect or store sensitive personal data such as Aadhaar, PAN, or biometric information.
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2. Use of Your Information
We use your information to:
&middot; Process, confirm, and deliver your orders
&middot; Communicate with you regarding your orders, payments, or service-related updates
&middot; Improve our website performance and user experience
&middot; Maintain records for legal, tax, or administrative purposes
&middot; Comply with applicable laws and regulations
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3. Sharing of Information
We may share limited information with trusted third parties only as required to provide our Services:
&middot; Delivery Partner: Adloggs Logistics, for order pickup and delivery
&middot; Payment Gateway: For secure online transactions
&middot; Analytics Partner: Google Analytics, for understanding site traffic
All such partners are contractually obligated to protect your information and use it only for the intended purpose.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
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4. Cookies
Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
&middot; Maintain your session while ordering
&middot; Remember your preferences
&middot; Understand website performance through analytics
You may choose to disable cookies in your browser settings, but certain features of the Website may not function properly as a result.
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5. Data Security
We employ appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption, restricted internal access, and secure payment processing through PCI-DSS&ndash;compliant gateways.
While we strive to ensure complete security, please note that transmission of information over the internet may not always be fully secure.
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6. Your Rights
You may:
&middot; Request access to or correction of your personal information
&middot; Request deletion of your personal information (subject to applicable laws)
&middot; Withdraw consent for non-essential data usage To exercise these rights, please write to us at hospitality@total-environment.com. Requests will be reviewed and processed within 5 business days.
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7. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment or reservation platforms). We are not responsible for the privacy practices or content of such external sites. We encourage you to review their respective privacy policies before sharing your information.
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8. Policy Updates
We may update this Policy from time to time. Any material changes will be posted on this page with an updated effective date. Your continued use of the Website after such updates constitutes your acceptance of the revised Policy.
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9. Contact Information
For any questions or concerns related to this Privacy Policy, please contact:
Windmills Craftworks 331 Road, EPIP Zone, Whitefield, Bengaluru &ndash; 560066, India Email: hospitality@total-environment.com Phone: 7899740309
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Privacy Policy

Any terms used but not defined herein shall have the meaning assigned to them under the Terms of Use governing your use of our website www.windmillscraftworks.com
(the &ldquo;Website&rdquo;), which is referred to as the &ldquo;Platform.&rdquo; These terms and conditions shall be effective and applicable in all cases where an order is placed through the Platform or via any third-party delivery platforms.
Customer Cancellation
As a general rule, once an Order has been placed on the Platform, the Buyer shall not be entitled to cancel the Order.
If the Buyer cancels the Order after placing it, Windmills Craftworks shall have the right to charge 100% of the Order amount as a cancellation fee for breach of contract, as compensation for the damages suffered by Windmills Craftworks and/or its delivery partners. Windmills Craftworks reserves the right not to refund the Order value in case the Buyer&rsquo;s Order is prepaid, or to recover the equivalent amount from the Buyer&rsquo;s subsequent Orders (in the case of postpaid Orders), in order to compensate the Restaurant and Delivery Partners.
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Non-Customer Cancellation
Windmills Craftworks reserves the right to cancel Orders in whole or in part and shall not be liable for any resulting claims or damages in circumstances not attributable to Windmills Craftworks, including but not limited to:
&middot; Incorrect or incomplete address provided by the Buyer, or address falling outside the designated delivery area;
&middot; Failure to contact the Buyer by phone or email at the time of delivery;
&middot; Failure to deliver the Order due to lack of information, direction, or authorization from the Buyer;
&middot; Unavailability of the items ordered at the time of booking the Order.
In such events, Windmills Craftworks will contact the Buyer using the contact details provided at the time of Order placement and inform the Buyer of such unavailability or delivery issues. The Buyer shall be entitled to cancel the Order in such cases and may receive a refund up to 100% of the Order value, subject to verification and approval by Windmills Craftworks.
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Refunds
The Buyer may be entitled to a refund for prepaid Orders as per the following conditions:
&middot; If the packaging of an item or the complete Order is tampered with or damaged at the time of delivery and the Buyer refuses to accept it for that reason;
&middot; If the wrong items are delivered to the Buyer;
&middot; If the Buyer&rsquo;s Order is not delivered due to reasons solely attributable to Windmills Craftworks or its delivery partner.
Refunds, where applicable, shall be made to the original payment source and assessed on a case-to-case basis. Windmills Craftworks&rsquo; decision on refunds shall be final and binding.
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Refund Timelines
All refunds shall be made in Indian Rupees (INR) and credited to the Buyer&rsquo;s account as per the payment mechanism chosen at the time of Order. Indicative timelines for processing refunds are as follows:
Payment Method Refund Source Estimated Time (TAT)
Net Banking Original Source 5&ndash;7 Business Days
Debit/Credit Cards Original Source 5&ndash;7 Business Days
UPI Original Source 5-7 Business Days
Wallets (Paytm, PhonePe, Amazon
Pay) Original Source 2&ndash;7 Business Days
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In case of payment at the time of delivery, the Buyer will not be required to pay if:
&middot; The packaging is tampered with or damaged at the time of delivery;
&middot; The wrong Order is delivered; or
&middot; Items are missing from the Order.
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Exceptions
Refunds or replacements will not be provided in the following cases:
&middot; When the food has been partially consumed by the Buyer after delivery or pickup;
&middot; When minor temperature or texture variations occur due to standard delivery transit time;
&middot; When the Buyer is unavailable or unreachable during delivery attempts;
&middot; When the Order was prepared as per the Buyer&rsquo;s customization or instructions, but the Buyer later claims dissatisfaction with taste or appearance;
&middot; When packaging integrity is compromised after delivery due to improper handling by the Buyer.
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General Terms
1. All refunds or cancellation requests must be raised within 24 hours of delivery through the Platform or by contacting hospitality@total-environment.com or calling 7899740309.
2. Windmills Craftworks reserves the right to verify and validate each claim before initiating a refund or replacement.
3. Refunds will not be applicable once the Buyer has accepted the Order upon delivery and confirmed receipt of all items.
4. No refunds shall be provided in cases where the Buyer fails to accept delivery due to unavailability, incorrect address, or failure to respond to delivery partner communications.
5. Windmills Craftworks may modify or update this policy at its sole discretion, and such changes shall be effective upon posting on the Platform.
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Contact Information
For any queries or concerns regarding refunds or cancellations, please contact: Email: hospitality@total-environment.com Phone: 7899740309 Address: Windmills Craftworks, 331 Road, EPIP Zone, Whitefield, Bengaluru &ndash; 560066