This Privacy Policy (“Policy”) describes how Windmills Craftworks (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you visit and use our website www.windmillscraftworks.com (the “Website”) to browse, place orders, or use related online services (collectively, the “Services”).

By using this Website and our Services, you agree to the terms of this Policy and consent to the collection and use of your information in accordance with it. If you do not agree with this Policy, please do not use or access our Website.

1. Information We Collect

We collect only the information necessary to process your orders, ensure delivery, and improve your experience on the Website.

Information you provide directly:

· Name, phone number, email address, and delivery address

· Order details and preferences

· Payment information (processed securely by our payment gateway)

· Feedback or communication shared through forms or customer support

Information collected automatically:

· IP address, browser type, device type, and operating system

· Website usage data such as pages visited, time spent, and referral links

· Cookies and analytics data collected via Google Analytics to understand website traffic and improve performance

We do not collect or store sensitive personal data such as Aadhaar, PAN, or biometric information.

2. Use of Your Information

We use your information to:

· Process, confirm, and deliver your orders

· Communicate with you regarding your orders, payments, or service-related updates

· Improve our website performance and user experience

· Maintain records for legal, tax, or administrative purposes

· Comply with applicable laws and regulations

3. Sharing of Information

We may share limited information with trusted third parties only as required to provide our Services:

· Delivery Partner: Adloggs Logistics, for order pickup and delivery

· Payment Gateway: For secure online transactions

· Analytics Partner: Google Analytics, for understanding site traffic

All such partners are contractually obligated to protect your information and use it only for the intended purpose.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

· Maintain your session while ordering

· Remember your preferences

· Understand website performance through analytics

You may choose to disable cookies in your browser settings, but certain features of the Website may not function properly as a result.

5. Data Security

We employ appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption, restricted internal access, and secure payment processing through PCI-DSS–compliant gateways.

While we strive to ensure complete security, please note that transmission of information over the internet may not always be fully secure.

6. Your Rights

You may:

· Request access to or correction of your personal information

· Request deletion of your personal information (subject to applicable laws)

· Withdraw consent for non-essential data usage To exercise these rights, please write to us at hospitality@total-environment.com. Requests will be reviewed and processed within 5 business days.

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment or reservation platforms). We are not responsible for the privacy practices or content of such external sites. We encourage you to review their respective privacy policies before sharing your information.

8. Policy Updates

We may update this Policy from time to time. Any material changes will be posted on this page with an updated effective date. Your continued use of the Website after such updates constitutes your acceptance of the revised Policy.

9. Contact Information

For any questions or concerns related to this Privacy Policy, please contact:

Windmills Craftworks 331 Road, EPIP Zone, Whitefield, Bengaluru – 560066, India Email: hospitality@total-environment.com Phone: 7899740309